Central Mindanao University Academic Paradise of the South
Central Mindanao University (CMU) reaffirmed its dedication to quality service and operational excellence as it undergoes its 3rd ISO 9001:2015 Surveillance Audit on March 3-4, 2025. The two-day external audit will assess CMU’s compliance with international quality management standards, reflecting the university’s unwavering pursuit of continuous improvement.
The surveillance audit is part of CMU’s ongoing efforts to maintain its ISO 9001:2015 Quality Management System (QMS) certification, which the university first obtained in 2021. The audit covers key process areas across instruction, research, extension, and administration —core functions that drive the university’s mission of delivering quality services to its stakeholders.
During the Opening Ceremony, Prof. Hermie P. Pava, Vice President for Administration, expressed the institution’s steadfast commitment to upholding international quality standards. “We will continue to pursue achieving quality services ensuring both effectiveness and efficiency of the university policies, procedures and processes. This commitment will remain a priority for us, as we strive to align with the true purpose of a Quality Management System,” Prof. Pava asserted.
Meanwhile, Prof. Erwin M. Ambasa, Quality Assurance Assistant Director and ISO Manager, shared that this year’s audit covered key areas, including the verification of corrective actions taken in response to findings from the previous repeat audit. He added that auditors also assessed the implementation and effectiveness of corrective measures identified during the recent internal audit, ensuring alignment with quality management standards.
One of the notable highlights of this year’s audit is the introduction of the Adopt-a-Process Program, an initiative spearheaded by the Office of Quality Assurance. The program encourages process owners to take ownership of their assigned areas, fostering accountability and empowering personnel to enhance operational efficiency.
“This audit is not just a compliance check but an opportunity to reaffirm our dedication to quality services and operational efficiency. Let us work together to showcase our best practices and uphold the standards that define CMU,” said Prof. Ambasa.
The process areas audited included the Top Management, Management Team, Internal Audit/Document Control, and the offices of: University Registrar, Human Resource Management, Internal Audit Services, Public Relations and Information, University Press, Digital Transformation, Planning and Development, General Services, Administrative Services, Admissions, Scholarships and Placement, and International Relations. Colleges including Agriculture, Arts and Sciences, Education, Veterinary Medicine, and the National Service Training Program were also audited. [Iyren Dalipe Neri]
