Central Mindanao University Academic Paradise of the South
In a continued effort to elevate the quality of service across the university, the Office of Human Resource Management (OHRM), in collaboration with the Civil Service Commission (CSC) Regional Office X, successfully conducted a comprehensive two-day Basic Customer Service Skills (BCSS) Training. The event took place on September 8-9, 2025, at the College of Arts and Sciences Auditorium.
This training was designed to equip administrative staff, front-line workers, and other personnel with essential customer service skills to enhance their interactions with students, colleagues, and external partners. It also emphasized that strengthening these abilities contributes to a more efficient, professional, and client-centered service environment, reinforcing the institution’s commitment to academic and institutional excellence.
The Director of the Office of Human Resource Management, represented by Mr. Nolan Earl E. Guzman, Head of the Learning and Development Unit, underscored the significance of the Basic Customer Service Skills (BCSS) Training.
“This activity is more than just a workshop—it is an opportunity for us to strengthen our skills, deepen our understanding of excellent customer service, and reaffirm our commitment to serving our clients and stakeholders with utmost professionalism, compassion, and integrity,” Mr. Guzman emphasized.
The training session covered a range of essential topics aimed at enhancing service delivery within the organization. These included: the importance of service excellence; developing a customer-oriented service culture; leveraging customer feedback for continuous improvement; understanding both customer needs and self-awareness; acquiring key skills for building customer satisfaction; and addressing the challenges of delivering consistent, high-quality service.
Moreover, Ms. Mery Jean N. Unson, a participant from the Office of Student Affairs and Services, shared her key takeaways from the training, stating: “This training truly emphasized the importance of empathy, communication, and professionalism in delivering excellent customer service here at Central Mindanao University.”
She further noted that the sessions provided valuable insights, particularly on the different types of service organizations, leading to a clearer understanding that customer service organizations are especially well-suited for service providers. The training also underscored the importance of being mindful of one’s words, gestures, and tone when engaging with clients.
The training was graced by Ms. Dharyl Jean A. Indino and Director Maria Cristina Gorgonia T. Saligumba from the Civil Service Commission Field Office–Bukidnon, who served as the esteemed resource speakers for the event.
A total of 53 participants from various offices and units of Central Mindanao University completed the Basic Customer Service Skills (BCSS) Training, reflecting the university’s continued commitment to professional development and excellence in public service. [Mary Jane D. Bravo with information from CMU-OHRM]
